Thank you for visiting us at www.alisibeauty.shop! To ensure that you have a satisfactory shopping experience, we have formulated the following refund terms. Please read carefully before purchasing, and if you have any questions, please feel free to contact our customer service team.

  1. Refund Policy Overview
    We are committed to providing high-quality nail products. If you are not satisfied with the product you purchased, you can apply for a refund within 14 days of receiving the product. Products eligible for a refund will be refunded in full to your payment method.
  2. Eligible for Refund Requests
    Unused State: The product must remain unused, unopened, and the original packaging is intact.
    Application Deadline: Refund requests must be submitted within 14 days of receiving the product.
    Order Proof: Please provide your order number so that we can process your refund request.
  3. Refund Process
    Submit your application: Please send your refund application through the “Contact Us” link on the website or the customer service email, including your order number and the reason for the refund.
    Review and Processing: Our customer service team will review the application within 2 business days of receiving it and contact you to confirm the refund.
    Return delivery: If approved, you will receive a return address. Please return the product as instructed and keep the shipping documents for future reference.
    Refund: Once we receive your return and confirm that it meets the refund conditions, the refund will be processed within 2 business days and returned to your payment account.
  4. Ineligible for refund
    The following situations do not meet our refund policy:

The product has been opened or used, making it unsaleable.

The 14-day application period has passed.

Damage caused by abnormal use or missing accessories.

  1. Shipping costs
    When refunding, the initial shipping cost will not be refunded. If the product is returned or exchanged due to quality problems or wrong products, we will bear the return shipping costs.
  2. Contact customer service
    If you have any questions about the refund terms, please contact the customer service team, we will be happy to answer you and help you solve the problem.

Thank you for your support and understanding of our www.alisibeauty.shop, we look forward to providing you with a quality shopping experience!